Venky Rao shares a one minute video about the best methods of client retention.
Strategic account consultant Venky Rao has a great deal of experience working with, growing, and managing his client base. To ensure you retain your clients and that they are satisfied, he suggests quarterly team-building events, pot-luck lunches and/or various holiday celebrations. While these events may seem both a fun and expensive way to take a break from work, they are actually a wise investment that is very beneficial for the business. Team members and clients alike enjoy themselves, have a chance to interact and get inspired. It can truly help bring out the creative side of people because they are using their brain in a different way. Additionally, when people have fun together, it builds morale and helps foster a collaborative work environment. The clients see a more personal and authentic side of the company and trust is built, thus helping retain their business.
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