Unified communication integrates multiple communication services like phone systems, instant messaging, web or video conferencing, and e-mails. The importance of unified communications in today’s fast-paced world cannot be emphasized enough. From one contact list as opposed to disparate lists across multiple devices and a single communications archive, to enhanced capabilities in communicating with people without switching devices, the benefits of an integrated system are many.
As e-mailing and different messaging components are being integrated into unified communications, it is fast becoming important for professionals to develop associated skills in a corporate setting.
Even video-conferencing, which at the moment, is limited to executives or just a few key personnel, will be integrated into unified communications and used increasingly throughout organizations. It will therefore become necessary for employees to develop and hone unified communication skills.
At peak times, it hosts more than 20 million users, and a sizable percentage of this includes businesses. The business and consumer communities have welcomed Skype with open arms and rely on it for day-to-day IM, video chat and phone services.
As organizations start adopting unified communication systems, increasing the alignment to suit the business will become necessary. From using video for product development, interviews, and talent acquisition, and sharing these video recordings with relevant personnel to make decisions, to customer service and sales support, unified communications is steadily set to seep into small and big business operations alike. In view of this, employees will have to figure out how they develop unified communication skills and put them to best use to transform business operations.
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