“With 230 million jobs to be affected by RPA as per Forrester, RPA is also rapidly changing workplace dynamics and creating new jobs that were not available in the past.”
Throughout evolution, humans have strived to find ways to get tasks done at a faster & efficient manner by inventing tools setting us apart from other species. It shaped analytical thinking & enhanced our problem-solving skills
With the world moving slowly away from physical labor-intensive work to knowledge-oriented work in the last 100 years, there has been immense innovation when it comes to automating what’s called ‘low-end’ work using software tools – especially after the Information technology boom that began in the 1990’s
RPA(Robotic process automation) aims at eliminating manual effort on repetitive, high-volume, non-cerebral tasks that can be done by a computer software. Sophisticated RPA tools these days use AI to automate complicated workflows that need intelligent decision making & quicker turnaround
According to Mckinsey & Co, RPA would have an economic impact of $6.7 trillion by 2025.
With 230 million jobs to be affected by RPA as per Forrester, RPA is also rapidly changing workplace dynamics and creating new jobs that were not available in the past. In effect, we can say that RPA would create more niche skilled jobs & if you’re well-equipped, you might lose out in the ever-changing job race
So you might ask – ‘What’s in it for me?’
Here are some top trends you need to be aware as a job seeker
RPA as a platform
Platforms like Blue Prism, UIpath, Automation Anywhere and WorkFusion are some platforms that would automate back-office functions like Admin, HR, Order Processing and Customer Service. Acquiring knowledge of these platforms might land you jobs that need you to automate structured rule-based processes in major business processes
By 2022, about 80% of large organizations in the US would’ve implemented some form of RPA & we could see mainstream adoption of aforementioned platformsJob opportunities
At the outset, it seems like RPA would lead to a net reduction of jobs. While its true that commonly outsourced jobs could be automated, RPA, when combined with AI would result in an intelligent digital workforce – where humans and software bots work in tandem to bring in more productivity & integrated business value
The emergence of RPA is expected to create jobs like bot masters, process automation experts, process designers etc. Simplyhired estimates that in 2019, average salary of RPA professionals is estimated to be $73,861 with top 10%
including solution architects earning about $141,000 annually
RPA would herald in an era of collaboration with cognitive technologies such as Artificial intelligence & Machine learning. In fact, the next era of RPA would be cognitive-led with application of AI & ML in areas such as image & pattern recognition, natural voice recognition, text recognition etc. This would help create bots that would revolutionize the way business processes operate by delivering data-driven results
Robots that automate tasks can be classified as attended & unattended. With growing share of attended bots – thanks partially to enterprise cloud adoption, we could see its impact on the sourcing market, on BPOs & industries where humans & bots work in tandem.
Imagine getting an insurance quotes from an online portal handling 1000 customer requests for quotes per day. One can have an unattended bot crunch historic data & keep readymade quotes ready based on customer input. Human intervention would be needed if the customer has specific questions that a bot can’t answer. This way the insurance company would eliminate the need of having multiple agents & can also improve revenue per agent. Though we maybe years away from full automation of processes, augmentation itself can bring significant savings & profitability
From Human vs Machine to Human working in tandem with machine approach, RPA would disrupt the way we’ve been looking at business processes. As an employee, failing to upskill yourself in emerging tech would make you obsolete in the race to digital transformation.
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